Results
Results
My Results are Wrong
Edited last month
In the rare case that your weight, height, gender or birth were misreported, please email us at support@fitnescity.com so that the issue can be amen...
I Need a Visceral Fat Reading
Edited 2 years ago
While most of the DEXA scans in our network do provide a visceral adipose tissue (VAT) reading, some of the machines are incapable. For the DEXA scans...
I Didn't Follow the Test Protocol
Edited 2 years ago
If you didn't follow the test protocol, unfortunately the results won't be as accurate as possible. If you have not yet tested, you can request to mov...
Sharing Your Results Is Easy
Edited 2 years ago
Your results are absolutely private unless you give us express permission to share them. Email support@fitnescity.com with the name and email of who...
There is Information Missing From My Results
Edited 2 years ago
If the model of the DEXA scan is not capable of giving one of the expected readings (total fat mass, total non-fat mass, segmented fat mass, segmented...
How do I access my results dashboard?
Edited 2 years ago
When your results are ready, you will receive an email titled “Welcome to Fitnescity! Your results are ready!” from support@fitnescity.com . Click “V...
It's Been 2 Business Days and I Don't Have My Results
Edited 3 years ago
Please check your Spam or Junk folder! If you have checked your Spam/Junk folder and still don't see your results, please send us an email to support...
Your Results Dashboard Will be Ready in 2 Business Days
Edited 3 years ago
We process results as quickly as possible - you can expect to receive an email giving you access to your dashboard within 2 business days. If you have...
Loose Skin is Non-Fat Mass
Edited 3 years ago
The DEXA will categorize loose skin as non-fat mass, along with muscles, organs, and blood.
Follow-up Call
Scheduling My Follow-Up Call
Edited 11 months ago
Congrats - you have your results dashboard and are ready to talk about it! To schedule your follow-up call with the physician, click here . Please n...
Is There a Fee for Rescheduling your Follow-Up Call
Edited 2 years ago
We require a 24 hour notice to reschedule the follow-up call free of charge. Late cancellations cause time slots to go unused, and longer wait times f...
I Missed my Follow-up Call
Edited 2 years ago
The physician will contact you on the number you provided when scheduling your call. Be aware that the call might come from a private or unknown numbe...
I Want a Diet or Fitness Program
Edited 3 years ago
Neither Fitnescity nor the Physician who conducts the follow-up call can provide diet or fitness advice. The Fitnescity dashboard will clarify make re...
I Never Received my Follow-up Call
Edited 3 years ago
If you scheduled your follow-up call with the physician but never received your scheduled call, please let us know at support@fitnescity.com. If you ...