Scheduling

Scheduling Made Easy

Click HERE to find the tests available near you and select your next test. Purchased a package? Select the single test option and enter your package...

I'm a Minor and Want to Get an Assessment

If you are under 18 and would like to get an assessment completed, please contact us at support@fitnescity.com . Some locations will test minors with...

I'm Running Late

If you're running late for your appointment, make sure to let the location know by calling the location's number which is provided in both your appoin...

How do I see the appointment calendar?

To see when you can request your appointment, select the single test option on the page and it will take you to the calendar. We do our best to have t...

Scheduling an Appointment

Whether you purchased a package or want to schedule a standalone test, you will use the scheduling link to request a preferred date/time as well as 3 ...

My Tests are at Two Different Locations

One location cannot always fulfill all of the tests we offer. In order to allow customers to take advantage of package prices, we allow packages which...

My Package Code Expired or Isn't Working

Please send an email to support@fitnescity.com with your email address on file and we will look into this right away.

I Have a Large Group to Test and Want a Special Package

We can make custom packages of any size. Reach out to us at support@fitnescity.com and let us know your location, the types of tests you're interest...

My Location Says its On Hold

Sometimes machines break or new staff needs to be onboarded, which can temporarily stop testing.

I'm Shopping For a Gift

To purchase a gift certificate which can be used toward any test, please visit our Gifting page . Interested in purchasing for yourself as well? Pac...

I Purchased a Package and Need to Schedule

Once you purchase your package, you will receive a confirmation email which will include a link to schedule and your personal code. Don't see your ema...

Getting a Physician Referral for the DEXA

Some states require a physician referral in order to get a DEXA scan for body composition. We know that going to the doctor can be time-consuming and ...

Calendar

We do our best to keep our calendars are us to date as possible, however the times shown do not always reflect the appointments available. If the time...

Confirming Your Appointment

We do our best to show you the appointment times that are available, but sometimes the spots have already been taken. We work hard to confirm your app...

Rescheduling

My Location Closed

If your location closed and you already purchased an assessment, we would love to test you at an alternative location. Please check Our Map to find ...

I Want a Refund for my Test

Any single test can be refunded up to 48 hours before your scheduled appointment time. Packages are non-refundable but your credit can be applied to...

I Missed My Appointment

Completely missed your appointment? If we were not notified ahead of time that you would not be attending your appointment, you will be considered as ...

I'm Sick and I Need to Reschedule

If you're under the weather, we do our best to reschedule your test for little or no fee. Give us as much notice as possible so that we can try to byp...

I Need to Cancel My Appointment

You can be cancel or reschedule at least 24+ hours before your appointment. Appointments cancelled or rescheduled less than 24 hours before the schedu...

I Didn't Receive My Refund

Refunds can take 5-10 business days to process depending on your bank. If it has been longer than 10 business days, please let us know so that can con...

My Appointment Was Rescheduled

When an appointment is rescheduled, it is usually to a time that you have entered into your Alternate Availability. This was done because the preferre...

Payment

I Forgot to Use a Promo Code

Promotional codes can only be applied prior to checkout. Codes cannot be retroactively applied. Please check your receipt to see if your code was appl...

How do I find my package code?

Locate your original post-purchase package email to find your package code. You can click on the "Schedule" link in this email to schedule your next a...

Submitting Through Insurance

You can purchase your tests using most HSA/FSA cards. However, Fitnescity tests cannot be submitted through health insurance plans (PPO).

I am Looking for a Military Discount

We do offer a 10% discount on packages of any 2 tests for military members with the code MILITARY10P.

I Want to Use a Promo Code

We do promotions throughout the year and love for our customers to take advantage of them! We announce promotions in the announcement bar at the top o...

Fitnescity Does Not Accept Cash Payments

All Fitnescity tests require prepayment via credit, debit, or hsa/fsa card.

I Got a Bill in the Mail

Rest assured, if you received a bill in the mail it was sent in error. Contact us at support@fitnescity.com and we will ensure it is cancelled.