Scheduling

Click HERE to find the tests available near you and select your next test. Purchased a package? Select the single test option and enter your package...

If you are under 18 and would like to get an assessment completed, please contact us at support@fitnescity.com . Some locations will test minors with...

If you're running late for your appointment, make sure to let the location know by calling the location's number which is provided in both your appoin...

To see when you can request your appointment, select the single test option on the page and it will take you to the calendar. We do our best to have t...

Whether you purchased a package or want to schedule a standalone test, you will use the scheduling link to request a preferred date/time as well as 3 ...

One location cannot always fulfill all of the tests we offer. In order to allow customers to take advantage of package prices, we allow packages which...

Please send an email to support@fitnescity.com with your email address on file and we will look into this right away.

We can make custom packages of any size. Reach out to us at support@fitnescity.com and let us know your location, the types of tests you're interest...

We're growing fast! Coming soon means that we aren't open yet but hope to be soon. Join the waitlist .

Sometimes machines break or new staff needs to be onboarded, which can temporarily stop testing.

To purchase a gift certificate which can be used toward any test, please visit our Gifting page .  Interested in purchasing for yourself as well? Pac...

Once you purchase your package, you will receive a confirmation email which will include a link to schedule and your personal code. Don't see your ema...

Some states require a physician referral in order to get a DEXA scan for body composition. We know that going to the doctor can be time-consuming and ...

We do our best to keep our calendars are us to date as possible, however the times shown do not always reflect the appointments available. If the time...

We do our best to show you the appointment times that are available, but sometimes the spots have already been taken. We work hard to confirm your app...

Any single test can be refunded up to 48 hours before your scheduled appointment time. Packages are non-refundable but your credit can be applied to...

Completely missed your appointment? If we were not notified ahead of time that you would not be attending your appointment, you will be considered as ...

If you're under the weather, we do our best to reschedule your test for little or no fee. Give us as much notice as possible so that we can try to byp...

You can be cancel or reschedule at least 24+ hours before your appointment. Appointments cancelled or rescheduled less than 24 hours before the schedu...

If your location closed and you already purchased an assessment, we would love to test you at an alternative location. Please check Our Map to find ...

Refunds can take 5-10 business days to process depending on your bank. If it has been longer than 10 business days, please let us know so that can con...

When an appointment is rescheduled, it is usually to a time that you have entered into your Alternate Availability. This was done because the preferre...

Promotional codes can only be applied prior to checkout. Codes cannot be retroactively applied. Please check your receipt to see if your code was appl...

Locate your original post-purchase package email to find your package code. You can click on the "Schedule" link in this email to schedule your next a...

You can purchase your tests using most HSA/FSA cards.  However, Fitnescity tests cannot be submitted through health insurance plans (PPO).

We do offer a 10% discount on packages of any 2 tests for military members with the code MILITARY10P.

We do promotions throughout the year and love for our customers to take advantage of them! We announce promotions in the announcement bar at the top o...

All Fitnescity tests require prepayment via credit, debit, or hsa/fsa card.

Rest assured, if you received a bill in the mail it was sent in error. Contact us at support@fitnescity.com and we will ensure it is cancelled.